FAQ

What is our return/refund/exchange policy?

 


You may return an item for refund or replacement within 14 days of the shipment date. Shipping and handling charges are non-refundable. The item must be in the same condition as you received it.  You must call 412-537-1982 for authorization before you send the item back.  When you return an item,  please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement after the product is received.

Your receipt will indicate where you need to send your return. In general, though, you may return merchandise to:


Belinda Aquino Entp., 410 South Main Street, Pittsburgh, Pa  15215


If you have any questions regarding your order, please feel free to contact us at:  412-537-1982 or email us at belinda@hotpakhuggies.com