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What is our return/refund/exchange policy?


You may return an item for refund or replacement within 14 days of the shipment date. Shipping and handling charges are non-refundable. The item must be in the same condition as you received it.  You must call 412-537-1982 for authorization before you send the item back.  When you return an item,  please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. 

Your receipt will indicate where you need to send your return. In general, though, you may return merchandise to:

Belinda Aquino Entp., 311 10th Street, Pittsburgh, Pa  15215

If you have any questions regarding your order, please feel free to contact us at:  412-537-1982 or email us at belinda@hotpakhuggies.com